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Privacy Policy

Truly Custom Closet Privacy Policy

Last Updated: August 11, 2025

This Privacy Policy describes how Truly Custom Closet ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website at [Your Website URL] (the "Site").

1. Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Information: This is information that can be used to identify you directly. We collect this when you provide it to us, such as when you create an account, request a consultation, or make a purchase. This may include:

    • Name

    • Email address

    • Mailing address

    • Phone number

    • Payment information (processed securely by a third-party payment processor)

    • Information about your closet design preferences and measurements

  • Non-Personal Information: This is information that does not identify you personally. We collect this automatically as you navigate through the Site. This may include:

    • IP address

    • Browser type and version

    • Operating system

    • Referring URL

    • Pages you view on our Site

    • Time and date of your visit

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: To fulfill your requests for our products and services, including scheduling consultations, designing custom closets, and processing and fulfilling your orders.

  • To Communicate With You: To send you updates about your orders, respond to your inquiries, and provide you with information about our products and services that may be of interest to you.

  • To Improve Our Site: To analyze user behavior and trends to better understand how our Site is used and to improve its functionality and user experience.

  • For Marketing and Advertising: To send you promotional emails or other communications about our products and services (you may opt out of these at any time).

  • For Security and Legal Purposes: To protect the security and integrity of our Site, prevent fraud, and comply with legal obligations.

3. Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and marketing services. These third parties are obligated to protect your information and use it only for the purposes for which we have disclosed it to them.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or investigate fraud.

  • With Your Consent: We may share your information with third parties for any other purpose with your explicit consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use a combination of physical, administrative, and technical safeguards to secure your information. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and Correction: You have the right to access and update your personal information. You can do this by logging into your account or by contacting us directly.

  • Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.

  • Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

6. Third-Party Websites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Truly Custom Closet

2401 US HWY 70 SW

Hickory NC 28602

sales@trulycustomcloset.com

828-855-9200

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